Privacy Policy

Introduction

At Ember Calligraphy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our workshops, or engage with our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

This policy was last updated on 25th October 2023.

Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

• Register for a workshop or event.
• Purchase products or services.
• Subscribe to our newsletter.
• Fill out a form, such as a contact form or commission request.
• Interact with our website through cookies and analytics tools.

The personal information we may collect includes your name, email address, postal address, phone number, payment information (processed securely by third-party payment processors), and any other information you choose to provide.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use information collected about you via the site to:

• Process your workshop registrations and commission requests.
• Communicate with you about your orders, bookings, and inquiries.
• Send you newsletters, marketing, and promotional communications (if you have opted in).
• Improve our website, services, and customer experience.
• Monitor and analyze usage and trends to improve your experience with the site.
• Comply with legal obligations.

Disclosure of Your Information

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers will have access to your personal information as needed to perform their functions, but may not use it for other purposes.

Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (1) comply with a legal obligation, (2) protect and defend the rights or property of Ember Calligraphy, (3) act in urgent circumstances to protect the personal safety of users of the site, or the public, or (4) protect against legal liability.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: